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Terms & Conditions


Welcome to www.neeph.com. This website is owned and operated by NEEPH CO., a partnership firm established under the laws of India.

These Terms and Conditions govern your access to the website, creation of an account and purchase of products from NEEPH. By using the website or placing an order, you agree to these Terms and Conditions, our Privacy Policy and the other policies displayed on the website.



1. Business information


Legal Name: NEEPH CO.

Business Constitution: Partnership Firm

Principal Place of Business: Mahakali Caves Road, Andheri East, Mumbai – 400093, Maharashtra, India

GSTIN: 27AAYFN5820B1Z3

Website: www.neeph.com

Customer Care: customersupport@neeph.com

Phone: +91 91360 63103



2. Eligibility


By placing an order, you confirm that you are legally competent to enter into a contract and that the information provided by you is accurate.

Where a product is purchased for or by someone under the age of 18, the order should be placed with the involvement of a parent or legal guardian.

This provision is necessary because Section 11 of the Indian Contract Act requires a contracting person to have attained the age of majority and otherwise be legally competent to contract. Indian Contract Act, 1872



3. Customer accounts


You may create an account to view orders and use available account features.

You are responsible for:

  • Providing accurate and current information
  • Maintaining the confidentiality of your password
  • Preventing unauthorised use of your account
  • Informing NEEPH if you suspect unauthorised activity

NEEPH will never ask you to disclose your password, OTP, CVV or UPI PIN through email or telephone.

We may suspend or restrict an account where we reasonably suspect fraud, misuse, unlawful activity or a breach of these Terms.



4. Product information


We make reasonable efforts to display product descriptions, materials, colours, sizes, measurements and photographs accurately.

However:

  • Colours may appear slightly different depending on screen settings, lighting and photography
  • Measurements may have minor variations due to the nature of garment production
  • Customers should review the size chart before ordering
  • Availability may change without prior notice

Such minor differences do not affect your statutory rights where a product is defective, incorrect or materially different from its description.



5. Pricing and taxes


All prices are displayed in Indian Rupees.

The MRP shown on the product page is inclusive of applicable taxes unless expressly stated otherwise. Shipping, Cash on Delivery or other applicable charges, if any, will be shown before the order is confirmed.

NEEPH may change product prices at any time, but a price change will not affect an order already successfully placed, except in the case of an obvious pricing or technical error.



6. Orders and acceptance


An order is considered placed and accepted after checkout is completed and an order confirmation is generated.

For prepaid orders, acceptance is subject to successful payment confirmation. For Cash on Delivery orders, additional confirmation may be requested before processing.

NEEPH may cancel an accepted order where:

  • The product is unavailable
  • A pricing or product-listing error has occurred
  • Payment has not been successfully confirmed
  • Delivery information is incomplete or invalid
  • The order is identified as fraudulent or suspicious
  • Delivery to the location is unavailable
  • An event beyond our reasonable control prevents fulfilment

If NEEPH cancels a prepaid order, the amount paid will be refunded through the applicable payment method.



7. Payments


Online payments are processed through Razorpay. Available payment methods will be displayed at checkout.

NEEPH does not directly store complete card details, CVV numbers, banking passwords or UPI PINs.

Cash on Delivery is available for eligible orders and delivery locations. Any applicable Cash on Delivery charge will be displayed at checkout.

If a payment fails but money is deducted, the amount is normally reversed by the bank or payment provider. Customers may contact us with the order and transaction details if the amount is not automatically reversed.



8. Discount codes


Unless expressly stated otherwise:

  • Only one discount code can be used per order
  • Discount codes cannot be combined
  • Codes must be used within their stated validity period
  • Codes may be limited to selected products, customers or order values
  • Discount codes cannot ordinarily be exchanged for cash
  • NEEPH may reject a code that is expired, invalid, misused or technically applied in error


9. Order changes and cancellations


Customers may request a change or cancellation by emailing customersupport@neeph.com before the order has been shipped.

A change-of-mind cancellation is permitted only before shipment. Once the order has been shipped, it cannot be cancelled or returned solely because the customer changed their mind.

Sending a cancellation email does not guarantee cancellation. The request will be accepted only if the order has not already been handed over for shipment.

Approved prepaid cancellations will be refunded in accordance with the refund section below.



10. Size exchanges


A size exchange may be requested within 7 days from delivery.

To qualify for an exchange:

  • The product must be unused, unwashed and unworn, other than being tried on
  • Original tags and packaging must be retained
  • The product must be free from stains, odours, damage or alterations
  • Proof of purchase must be provided
  • The requested replacement size must be available

NEEPH will bear the shipping cost for an approved size exchange.

If the requested size is unavailable, we will contact the customer with the available resolution options. An exchange is not confirmed until the returned product has been received and inspected.



11. Defective products


If a product has a genuine manufacturing defect, you may contact NEEPH to request an exchange.

A manufacturing defect does not ordinarily include:

  • Normal wear and tear
  • Damage caused by incorrect washing or ironing
  • Accidental damage
  • Damage caused after delivery
  • Fading or deterioration caused by failure to follow wash-care instructions
  • Minor variations inherent to garment production that do not affect use or quality

NEEPH may request the order details, description of the issue and clear photographs by email. The product may also need to be returned for inspection.

Where a genuine defect is confirmed, NEEPH will arrange an appropriate exchange. If an exchange is not reasonably possible, another legally appropriate resolution, including a refund where applicable, will be provided.

Nothing in these Terms limits a customer’s rights under applicable consumer-protection law concerning defective or misdescribed goods. Consumer Protection Act, 2019



12. Incorrect products


If you receive a product, colour or size different from what you ordered, notify us within 7 days from delivery at customersupport@neeph.com.

Include:

  • Order number
  • Description of the issue
  • Clear photographs of the product, label and packaging

Where the error is confirmed, NEEPH will bear the return and replacement shipping costs.



13. Shipping and delivery


NEEPH currently delivers within India only.

Orders are ordinarily dispatched within 5 working days after order confirmation. Estimated delivery is 8–12 working days after dispatch.

These timelines are estimates. Delivery may be affected by:

  • Courier operations
  • Delivery location
  • Public holidays
  • Weather or transport disruption
  • High order volumes
  • Incorrect or incomplete delivery information
  • Circumstances beyond our reasonable control

Shipping is handled through a Shipping Aggregator or another delivery partner where reasonably necessary. Tracking information will be provided when available.

Customers are responsible for providing a complete and accurate delivery address and for being available to receive the order. Additional charges arising from repeated failed delivery attempts or an incorrect address may be communicated before reshipment.



14. Refunds


Approved refunds will be initiated within 14 days after the cancellation or return has been approved.

Refunds for prepaid orders will ordinarily be sent to the original payment method. Refunds relating to Cash on Delivery orders may require the customer to provide appropriate bank account or UPI details through a secure method.

After NEEPH initiates a refund, the bank or payment provider may require additional time to credit the amount. Such processing time is outside NEEPH’s direct control.



15. Intellectual property


All material available on the website—including the NEEPH name, logo, artwork, graphics, product designs, photographs, text, collection names and website presentation—is owned by or lawfully licensed to NEEPH CO.

It may not be copied, reproduced, modified, distributed, commercially used or represented as belonging to another person without prior written permission from NEEPH CO.



16. Prohibited use


You must not use the website to:

  • Commit fraud or unlawful activity
  • Interfere with website security or operation
  • Attempt unauthorised access to accounts or systems
  • Upload malicious software or code
  • Misuse discounts, refunds or promotional offers
  • Place fraudulent or intentionally false orders
  • Copy or commercially exploit NEEPH’s content
  • Submit false, abusive or misleading information

NEEPH may restrict access, cancel affected orders or take appropriate legal action where misuse is reasonably suspected.



17. Third-party services and links


The website may contain links to or integrations with Razorpay, shipping aggregator, Odoo, social-media platforms and other third-party services.

These services operate under their own terms and privacy policies. NEEPH is not responsible for third-party websites or services outside its reasonable control.

The inclusion of a link does not necessarily constitute an endorsement of all third-party content or practices.



18. Limitation of liability


To the extent permitted by law, NEEPH will not be responsible for indirect or consequential loss arising from:

  • Misuse of the website
  • Unauthorised account activity caused by the customer’s failure to protect their credentials
  • Events outside NEEPH’s reasonable control
  • Third-party platforms or services
  • Inaccurate information provided by the customer

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable consumer rights relating to defective, incorrect, unsafe or misdescribed products.



19. Governing law and jurisdiction


These Terms and Conditions are governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer commissions, disputes relating to the website or purchases from NEEPH will be subject to the courts of Mumbai, Maharashtra.



20. Changes to these Terms


NEEPH may update these Terms to reflect changes in its operations, services or legal obligations.

The updated Terms will be published on this page. Changes will not unfairly remove rights already applicable to an order placed before the updated Terms came into effect.



21. Customer care and grievances


For order-related questions:

Email: customersupport@neeph.com

Phone: +91 91360 63103

Customer-Care Hours: 12:00 PM to 5:00 PM

Expected Response Time: 2–3 working days


For unresolved consumer grievances:

Name: Mukhtar Khan

Designation: Grievance Officer

Email: customersupport@neeph.com

Phone: +91 91360 63103

Address: Mahakali Caves Road, Andheri East, Mumbai – 400093, Maharashtra, India

Consumer grievances will be acknowledged within 48-72 hours and addressed within one month from the date of receipt, in accordance with applicable law.