About the Business

NEEPH CO. is a partnership firm established under the laws of India and operates the clothing brand NEEPH through its official website, www.neeph.com.

The products displayed and sold through this website are marketed and supplied by NEEPH CO., unless otherwise stated on the relevant product page.

Business Information

Legal Name: NEEPH CO.

Business Constitution: Partnership Firm

Principal Place of Business: Mahakali Caves Road, Andheri East, Mumbai – 400093, Maharashtra, India

GSTIN: 27AAYFN5820B1Z3

Official Website: www.neeph.com

NEEPH CO. currently has no branch offices.

Customer Care

For questions concerning products, orders, payments, shipping, exchanges, returns or refunds, customers may contact:

Email: customersupport@neeph.com

Phone: +91 91360 63103

Customer-Care Hours: 12:00 PM to 5:00 PM

Expected Response Time: Within 2–3 working days

Response times may be longer on public holidays or during periods of unusually high enquiry volumes.

Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, customers may contact the designated Grievance Officer regarding complaints or unresolved concerns relating to purchases made through the NEEPH website.

Name: Mukhtar Khan

Designation: Grievance Officer

Email: customersupport@neeph.com

Phone: +91 91360 63103

Every consumer grievance will be acknowledged within 48-72 hours of receipt and addressed within one month from the date it is received, in accordance with applicable law.

Customers contacting the Grievance Officer should provide:

• Their full name
• Order number
• Registered email address and mobile number
• A clear description of the complaint
• Relevant photographs or supporting documents, where applicable
• The resolution requested

Providing complete information will help us review and address the complaint efficiently.

Policy Information

Purchases and use of this website are subject to NEEPH’s applicable policies:

• Terms and Conditions
• Privacy Policy
• Shipping and Delivery Policy
• Cancellation, Return, Exchange and Refund Policy
• Complaints and Grievance Redressal Policy

These policies should be read together with the product information, pricing, payment conditions and other disclosures shown during checkout.

Accuracy of Information

NEEPH CO. endeavours to keep its business, contact and policy information accurate and current. Any lawful changes to the firm’s business details or contact information will be reflected on this page.