Orders & Payments
1. What payment methods do you accept?
We accept UPI, credit cards, debit cards, net banking and other available payment methods. The payment options available to you will be displayed at checkout.
2. Can I use more than one discount code on an order?
Only one discount code can be applied to an order unless otherwise stated. Discount codes cannot be combined with other offers or promotions.
3. Why does my discount amount look different at checkout?
Our prices and discounts are inclusive of applicable taxes. At checkout, the discount may be displayed differently due to the tax calculation and its corresponding breakdown. Don’t worry, the total discount applied remains the same, and the final amount payable will reflect the full discount offered.
4. What should I do if my payment fails but the amount has been deducted?
If your payment was unsuccessful but the amount was deducted, please wait for the payment status to update. In most cases, unsuccessful payments are automatically reversed by your bank or payment provider. If the amount is not reversed within 2-3 business days, please contact us with your payment and order details.
5. Can I change my order after placing it?
If your order has not yet been processed or dispatched, we may be able to make changes. Please contact us as soon as possible with your order number and the change you would like to make.
6. Can I cancel my order after placing it?
Orders can be cancelled before dispatch. Please contact us as soon as possible with your order number. Once an order has been dispatched, it cannot be cancelled.
We accept UPI, credit cards, debit cards, net banking and other available payment methods. The payment options available to you will be displayed at checkout.
2. Can I use more than one discount code on an order?
Only one discount code can be applied to an order unless otherwise stated. Discount codes cannot be combined with other offers or promotions.
3. Why does my discount amount look different at checkout?
Our prices and discounts are inclusive of applicable taxes. At checkout, the discount may be displayed differently due to the tax calculation and its corresponding breakdown. Don’t worry, the total discount applied remains the same, and the final amount payable will reflect the full discount offered.
4. What should I do if my payment fails but the amount has been deducted?
If your payment was unsuccessful but the amount was deducted, please wait for the payment status to update. In most cases, unsuccessful payments are automatically reversed by your bank or payment provider. If the amount is not reversed within 2-3 business days, please contact us with your payment and order details.
5. Can I change my order after placing it?
If your order has not yet been processed or dispatched, we may be able to make changes. Please contact us as soon as possible with your order number and the change you would like to make.
6. Can I cancel my order after placing it?
Orders can be cancelled before dispatch. Please contact us as soon as possible with your order number. Once an order has been dispatched, it cannot be cancelled.
Shipping & Delivery
7. Can I change my shipping address after placing an order?
If your order has not yet been dispatched, we may be able to update the shipping address. Contact us as soon as possible with your order number and the correct address. Once dispatched, we may not be able to make changes.
8. How long does it take to dispatch my order?
Orders are usually processed and dispatched within 5 business days. During launches, sales or periods of high demand, dispatch may take slightly longer.
9. How long will my order take to arrive?
Once dispatched, orders generally arrive within 8-12 business days, depending on your location and courier service. Delivery timelines are estimates and may occasionally be affected by circumstances outside our control.
10. How can I track my order?
Once your order has been dispatched, you will receive the tracking details [email/SMS/WhatsApp]. You can use the tracking link to follow your order until delivery.
11. My order is delayed. What should I do?
Occasional courier delays can happen. Check your tracking link for the latest update first. If your order has exceeded the expected delivery timeline, contact us with your order number and we will look into it for you.
12. Do you ship internationally?
International shipping is not currently available directly through our website.
Returns & Exchanges
13. Can I return my order?
Yes, eligible products can be returned within 7 days of delivery, subject to our return policy. Items must meet the required return conditions to be accepted.
14. Can I exchange my T-shirt for another size?
Yes, size exchanges can be requested within 7 days of delivery, subject to product availability and our exchange conditions.
15. How do I request a return or exchange?
To request a return or exchange, contact us at customersupport@neeph.com with your order number and the reason for your request. We will share the next steps with you.
16. What condition does the product need to be in for a return or exchange?
Products must be unworn, unwashed and unused, with the original tags and packaging intact. Items that show signs of wear, washing, damage or alteration may not be eligible.
17. I received the wrong product or size. What should I do?
Please contact us within 7 days of delivery with your order number and clear photographs of the product received. We will verify the issue and arrange the appropriate resolution.
18. I received a damaged product. What should I do?
If your product arrives damaged, please contact us within 7 days of delivery with your order number and clear photographs of the product and packaging. Once verified, we will arrange a replacement or another appropriate resolution.
19. How long does it take to receive a refund?
Once your return has been received and approved, refunds are usually processed within 14 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
Product & Sizing
20. How do NEEPH T-shirts fit?
NEEPH T-shirts are designed with an oversized fit, giving them a relaxed silhouette with more room through the body and sleeves.
21. How do I choose the right size?
We recommend referring to the size chart available on each product page and comparing the measurements with a T-shirt you already own and like the fit of.
22. Where can I find the size chart?
The size chart is available on each product page. We recommend checking it before placing your order, as measurements can help you choose the fit you prefer.
23. An item or size I want is sold out. Will it be restocked?
Some products and sizes may be restocked depending on availability. Follow us on our social channels for updates on restocks and new releases.
Product Care
24. How should I wash my NEEPH T-shirt?
Turn your T-shirt inside out and machine wash cold on a gentle cycle. Do not bleach. Tumble dry on low and iron on the reverse side if needed.
25. Can I iron over the printed artwork?
Avoid ironing directly over the printed artwork. If ironing is needed, turn the T-shirt inside out and iron on the reverse side.
26. How can I make my T-shirt and print last longer?
Follow the recommended wash instructions, wash the T-shirt inside out, avoid bleach and excessive heat, and do not iron directly over the printed artwork.
General
27. How can I contact NEEPH?
You can reach us at customersupport@neeph.com. For order-related queries, please include your order number so we can assist you more quickly.
28. Where can I find updates about new collections and restocks?
Updates on new collections, restocks and upcoming releases are shared on our website and official social channels.